Terms of Service

Last Updated: September 22, 2026

Welcome to Ceramics on 23rd.

These Terms of Service govern your use of CeramicsOn23rd.com and purchases made through our website. By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced within them.

Throughout these Terms, “Ceramics on 23rd,” “we,” “us,” and “our” refer to Ceramics on 23rd.

OUR CERAMICS

Ceramics on 23rd has been involved in ceramics for more than 50 years and maintains a large collection of molds, including many vintage and discontinued designs.

Many of the pieces offered on our website are individually poured, cleaned, fired, inspected, and packaged by us.

Because ceramics are individually produced, minor variations are normal and should be expected.

Small differences in dimensions, surface texture, detail, mold characteristics, firing results, or other characteristics may occur from one piece to another.

These variations are part of the ceramic manufacturing process and do not necessarily constitute a defect.

VINTAGE MOLDS

Many of our pieces are produced from vintage ceramic molds, some of which may be decades old.

Vintage molds can have characteristics resulting from their age, original design, manufacturer, or years of use. We make reasonable efforts to clean and prepare each ceramic piece to our quality standards before firing.

Because of the age and nature of these molds, minor characteristics or variations associated with the original mold may remain in the finished bisque.

BISQUE & GREENWARE LISTINGS

Products identified as bisque are generally pieces that have already been cleaned and fired and are ready to be prepared for shipment.

Products identified as greenware may represent pieces that still need to be produced for your order.

In many cases, when you order an item listed as greenware, we will pour and produce that piece specifically for you rather than simply pulling a finished piece from a shelf.

Greenware orders may therefore be considered custom production requests.

Standard production and processing times are explained in our Shipping Policy.

PRODUCT PHOTOS

We make reasonable efforts to accurately photograph and describe our products.

Because many ceramic pieces are individually produced, the piece you receive may not be the exact physical piece shown in a representative product photograph unless the listing specifically states otherwise.

Computer monitors, phones, screens, photography, lighting, and other factors may also affect how colors, textures, and details appear.

PRODUCT DIMENSIONS

Product dimensions provided on our website are approximate unless specifically stated otherwise.

Because ceramic pieces are individually produced and undergo drying and firing, minor differences in dimensions may occur.

AVAILABILITY

Our collection includes thousands of ceramic molds and pieces, including vintage molds that may be difficult or impossible to replace.

While we make every reasonable effort to keep our website accurate, listing a product does not guarantee that the mold or piece will always remain available.

Occasionally, a mold may be damaged, unavailable, unsuitable for production, or otherwise unable to produce a piece that meets our standards.

If we are unable to fulfill an order, we will contact you and provide appropriate options, which may include cancellation and a refund for the affected item.

PRICES

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices at any time before an order is placed.

The price charged for an accepted order will generally be the price displayed when the order was submitted, except in cases involving an obvious pricing, typographical, technical, or system error.

If a significant pricing error occurs, we may contact you before fulfilling the order and provide the option to proceed at the correct price or cancel the affected item for a refund.

ORDERS

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in situations involving:

• Product or mold availability

• Pricing or listing errors

• Suspected fraud or unauthorized transactions

• Shipping restrictions

• Website or technical errors

• Orders that cannot reasonably be fulfilled

• Other circumstances that prevent us from completing an order as represented

If we cancel an item or order after payment has been collected, the applicable amount will be refunded.

CUSTOM PRODUCTION

Some products are produced specifically in response to a customer's order.

Once production has begun on a custom-produced piece, cancellation may not be possible.

Please review your order carefully before submitting it.

Additional information regarding cancellations, refunds, and returns is provided in our Returns, Refunds & Cancellations Policy.

PAYMENT

Payment is due at the time an order is placed unless another arrangement has been specifically agreed to by Ceramics on 23rd.

Payments made through our website are processed using the payment methods and payment providers available through our online store.

You agree to provide current, complete, and accurate billing and purchase information.

SHIPPING

Shipping costs, processing times, production times, tracking, damaged shipments, and related information are governed by our Shipping Policy.

Our normal processing and production times are estimates rather than guaranteed delivery dates.

Once a package has been accepted by a shipping carrier, carrier transit times and delays may be outside our control.

SHIPPING DAMAGE

We take considerable care when packaging ceramics for shipment.

If an item arrives damaged, customers must cooperate with reasonable documentation requirements necessary for us to pursue a shipping claim. This may include providing photographs of the damaged item, shipping carton, shipping label, internal packing materials, and other requested documentation.

Customers should retain the damaged item and all original packaging until Ceramics on 23rd confirms that they may be discarded.

Additional information is provided in our Shipping Policy.

RETURNS, REFUNDS & CANCELLATIONS

Returns, refunds, replacements, order cancellations, damaged items, and related matters are governed by our Returns, Refunds & Cancellations Policy.

That policy forms part of these Terms of Service.

CUSTOMER-PROVIDED INFORMATION

You are responsible for providing accurate information when placing an order, including your name, email address, billing information, and shipping address.

Please review your information carefully before completing your purchase.

Ceramics on 23rd is not responsible for additional costs or delivery problems resulting from incorrect or incomplete information provided by the customer, although we will make reasonable efforts to help resolve problems when possible.

WEBSITE INFORMATION

We work to keep CeramicsOn23rd.com accurate and up to date.

However, occasional errors may occur involving product descriptions, photographs, prices, dimensions, availability, shipping information, or other website content.

We reserve the right to correct errors or update information when discovered.

INTELLECTUAL PROPERTY

Unless otherwise stated, original photographs, graphics, logos, written content, branding, website content, and other original materials created by or for Ceramics on 23rd are owned by or licensed to Ceramics on 23rd and may not be reproduced, copied, distributed, or used commercially without permission.

References to mold manufacturers, mold numbers, vintage companies, product names, or other third-party names are used for identification and historical reference where applicable and do not necessarily indicate sponsorship, affiliation, or endorsement.

PERSONAL & COMMERCIAL USE OF CERAMICS

Unless a particular listing states otherwise, purchasing a physical ceramic piece from Ceramics on 23rd gives you ownership of that physical piece.

It does not transfer ownership of Ceramics on 23rd photographs, branding, website content, or other intellectual property.

PROHIBITED USE

You may not use our website:

• For unlawful or fraudulent purposes

• To interfere with the operation or security of the website

• To attempt unauthorized access to our systems or accounts

• To transmit malicious code or harmful material

• To scrape, copy, or commercially exploit our original website content without authorization

• To impersonate another person or provide intentionally fraudulent information

We reserve the right to restrict access or cancel transactions associated with fraudulent, abusive, or unlawful activity.

THIRD-PARTY SERVICES

Our website may use or provide access to services operated by third parties, including payment processors, shipping carriers, Shopify, and other service providers.

Those services may be governed by their own terms and privacy practices.

Ceramics on 23rd is not responsible for the independent operation of third-party websites or services outside our reasonable control.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Ceramics on 23rd will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited under applicable law.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Ceramics on 23rd harmless from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

CHANGES TO THESE TERMS

We may update these Terms of Service periodically to reflect changes to our business, website, products, services, or legal requirements.

The version posted on CeramicsOn23rd.com at the time of use will be the current version.

GOVERNING LAW

These Terms of Service and transactions with Ceramics on 23rd will be governed by applicable United States federal law and the laws of the State of South Dakota, without regard to conflict-of-law principles, except where applicable law requires otherwise.

CONTACT US

Questions regarding these Terms of Service or an order may be submitted through the contact information provided on CeramicsOn23rd.com.

Thank you for supporting Ceramics on 23rd and helping us keep the tradition of ceramics alive.